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copyright Certified Field Service Consultant Sample Questions (Q157-Q162):

NEW QUESTION # 157
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

Answer: D

Explanation:
This is the recommended sequence of steps to dispatch a technician for a customer issue. A case is created to track the customer issue, a work order is created to track the work that needs to be done, a service appointment is created to schedule the work, and a service appointment is dispatched to assign it to a technician.
References: https://trailhead.copyright.com/en/content/learn/modules/field_service_basics
/field_service_work_orders


NEW QUESTION # 158
Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

Answer: A

Explanation:
Field History Tracking on Assets allows tracking location and status changes in the lifecycle of a specific component in a customer's install base by recording the date, time, nature, and user of each change. A Work Order related list on Assets would show the work orders associated with an asset, but not the location and status changes of the asset. A custom installation date field on Products Consumed would show when a product was installed,but not the subsequent changes in the asset lifecycle. A Product related list on Assets would show the products related to an asset, but not the location and status changes of the asset. References:
https://help.copyright.com/s/articleView?id=sf.tracking_field_history.htm&type=5 https://help.copyright.com
/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.copyright.com/s/articleView?id=sf.
fs_products_consumed.htm&type=5 https://help.copyright.com/s/articleView?id=sf.fs_products.htm&type=5


NEW QUESTION # 159
Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

Answer: A,B

Explanation:
hese two configurations allow adding a new status to the existing status flow for Service Appointments, and defining which statuses can transition to or from the new status. References:https://help.copyright.com/s
/articleView?id=sf.fs_status_transitions.htm&type=5


NEW QUESTION # 160
Universal Containers (UC) has enabled copyright Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

Answer: A

Explanation:
Permission Sets are records that grant users access to specific features or apps such as copyright Field Service
[214]. Scheduling licenses are records that grant users access to scheduling features such as Dispatcher Console or Optimization[215]. Creating Permission Sets and assigning the copyright Field Service Resource Permission Set and Scheduling license to each Technician would allow Universal Containers' Technicians to update their own appointments' status using the Dispatcher console Gantt chart by granting them access to copyright Field Service mobile app features such as updating status and granting them access to scheduling features such as viewing Gantt chart[216]. Creating Permission Sets and assigning the copyright Field Service Scheduling and Mobile Permission Sets to the Resource profile would not allow Technicians


NEW QUESTION # 161
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

Answer: C,D

Explanation:
These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts. References:https://help.
copyright.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5


NEW QUESTION # 162
......

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